- OBJECTIVE
At Radiologie St-Martin & Bois-de-Boulogne and Diagnostic IRM (hereinafter referred to as RSMBB), we firmly believe in the importance of protecting the personal information of our clients and employees. We are subject to the Act respecting the protection of personal information in the private sector, and as such, we are committed to maintaining the confidentiality of the personal information we collect in the course of our activities.
Our privacy policy (the “Policy”) is intended to inform you of our practices regarding the collection, use, disclosure and retention of personal information. In addition, we explain your choices regarding the protection of your privacy and how to proceed to exercise these choices. By choosing to provide us with personal information (whether through our website, by email, in person or by telephone, through medical equipment that you use in the course of our care for you), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes set out below. We only collect personal information reasonably required to provide our services and for our operational activities.
If you use the RSMBB websites or receive services from RSMBB and you do not reside in Quebec, please note that by providing your personal information, you are deemed to consent to: (i) the collection, use and the communication of your personal information in Quebec; and (ii) the collection, use and disclosure of your personal information in accordance with the laws of the province of Quebec.
- Scope and Application
This policy applies to personal information that RSMBB collects regardless of the means, for example in person, by telephone, through our website, through medical equipment.
We describe what personal information we collect, how we use, disclose and manage it, as well as the ways in which you can access, update or correct your personal information and the choices available to you regarding protecting your privacy.
The companies covered by the Privacy Policy are Radiologie St-Martin & Bois-de-Boulogne and Diagnostic IRM. RSMBB's main activities are focused on medical imaging.
We only collect personal information reasonably required to provide and manage our services and operations. We collect your personal information in various ways. We collect it, for example, directly from you, from third parties, when you visit our website, or through medical equipment you use in the course of our care for you.
In certain cases, RSMBB will ask for your written consent for your personal information to be transferred to a third party, for example when you want us to transmit it to your insurer or employer.
All RSMBB employees are responsible for the application of this policy and practices regarding the management of personal information.
- DEFINITIONS
For the purposes of this Privacy Policy:
- You: The person who uses RSMBB services, consults our website or other social media or interacts with RSMBB.
- Medical record: A record containing your personal health information. These may include:
- Patient identification (name, gender, address, telephone and/or fax number, health insurance card number, person to contact in case of emergency, SAAQ file number, CNESST file number, email address) ;
- The name and contact details of health professionals;
- Medical imaging exam reports;
- Requests for examinations;
- Written consents related to prescribed treatments and procedures;
- Questionnaire on your medical condition, necessary in order to most accurately offer our medical imaging services such as mammography, bone densitometry, magnetic resonance and cortisone infiltration;
- Cookies: Small files that are placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website, among its many uses.
- Device: Any device – a computer, cell phone or digital tablet – that can access the website.
- Service provider: Any natural or legal person who processes this data on behalf of RSMBB. These are third party companies or individuals retained by RSMBB to facilitate the Service, to provide the Service on behalf of RSMBB, to perform services related to the Service, or to assist RSMBB in analyzing how the Service is used.
- Third party: Any natural or legal person external to RSMBB. May include treating physicians, outpatient clinics, Quebec health record, suppliers, subcontractors and consultants. Any website or social media site through which a user can log in or create an account to use the Service.
- Website: The RSMBB website accessible at https://radiologiesmbb.com
- CONSENT
When you use the Services within RSMBB, you consent to our collection, use, disclosure and storage of your personal information in accordance with this Privacy Policy.
You may revoke your consent to the collection, use and disclosure of your personal information, subject to our legal or contractual restrictions. Please be aware, however, that your refusal to provide certain information or revocation of your consent may limit our ability to provide you with some of the Services.
If you request deletion of your personal information, we may retain certain information to comply with our legal or regulatory obligations (for example, where we are required to retain personal information contained in your medical record for a certain period of time). Please see the “Conservation” section below to learn more about our conservation practices.
We are committed to protecting the privacy of our users and we only collect and use personal information with their consent and to the extent permitted or required by law.
In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur where legal, medical or security reasons make it impossible or impractical to obtain your consent, or where the information is collected as part of an investigation into a possible breach of contract, prevention or the detection of fraud, or for the purposes of enforcing laws and regulations in force.
By using our website located at https://radiologiesmbb.com, or by providing us with personal information, you accept the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy.
- COLLECTION AND USE OF YOUR PERSONAL INFORMATION
You may provide personal information to us directly, for example in person at our points of service and clinics, by mail, by email, by telephone, by fax or through our websites.
For example :
- When you come to one of our branches to perform examinations, we collect your personal information necessary to provide these services and communicate the results, if applicable. We also collect your health information from the tests performed.
- When you contact us by telephone to make an appointment, we collect the personal information necessary to complete the appointment.
- We may record calls to our customer relations center for quality control purposes. In this case, we will notify you at the start of the call.
- We collect personal information related to a medical prescription when you submit it to us electronically or by fax.
When you use our website https://radiologiesmbb.com, we may ask you to provide us with certain personal information that can be used to contact or identify you. This information may include, but is not limited to:
- Contact information such as name, address, email address and telephone number;
- Recruitment information, such as your curriculum vitae, education and employment history, details of your professional affiliations and other information relevant to potential recruitment or association with RSMBB;
- Usage Data may include information such as the IP address of your device, the type of browser you use, browser version, the pages of our website that you visit, the date and time of your visit, time spent on these pages, unique device identifiers and other diagnostic data;
- If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, the system operating conditions of your mobile device, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
- We may also collect information that your browser sends when you visit our website or access our website via a mobile device.
- Marketing communications preferences and related information, such as feedback and responses to surveys or the like;
- USE OF YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES
RSMBB's collection, use and disclosure of personal information will be limited to what is necessary for the purposes for which it is collected.
RSMBB collects personal information for a variety of reasons, including:
- We use your personal information to provide you with our medical imaging services, to manage our business, to generally enhance your customer experience and for other purposes permitted or required by law. RSMBB may disclose your personal information to third parties in the following cases: such as sending an imaging report to the referring physician.
- Verify your identity. For example: if you contact us to obtain information about your health record, we will ask you for information to confirm your identity.
- Respond to your requests and questions. For example: you can contact us by telephone about our services or to obtain information about your file or to make an appointment.
- Respect your withdrawal choices;
- We may use your contact information, including your name, email address, phone number, clinic location, and appointment date and time to communicate with you about your experience with use of our services. RSMBB staff may then contact you to discuss any problem or concern, with the aim of improving our service offering.
- If you choose to purchase services from us that are not covered by a provincial health insurance plan, we and/or the third party we use for payment processing collect your payment information, such as your name, your address, your telephone number, your email address, your billing address, your payment method, and your payment card number and verification code. This information is used to process your payments. We use a third-party service provider that meets the Payment Card Industry Data Security Standard to facilitate secure payment processing;
- We use tracking technologies such as cookies, tags and scripts to improve and analyze our website.
- Some cookies are essential to provide the requested services and to prevent fraudulent use of user accounts.
- We also use persistent tracking and performance cookies to track website traffic information and to test new website pages, features or functionality to observe user response. These cookies may be administered by third parties and may directly or indirectly identify you as an individual visitor.
- We use the information thus collected to adapt our website to the preferences of the user concerned, to compile statistics about the consultation and use of our website and our electronic communications in order to improve them.
We may use third parties, such as Google Analytics, to help us collect and analyze information about areas visited on the Website in order to evaluate and improve user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics Opt-out Browser Add-on Download Page.
You can also read the Google Analytics and Meta privacy policy by clicking the following link: Privacy Policy and Terms of Service – Google. Privacy Policy and Terms of Use – Meta
Conversion pixels, also known as "clear GIFs" or "web beacons," are tiny images, usually a single pixel, that may be placed on a web page or in an email to tell us when you have viewed this page or opened this email and to analyze response rates.
You can configure your browser to refuse cookies or to notify you when a cookie is sent.
Fulfill our legal and regulatory obligations. For example: we may need to use our customers' personal information to provide reports to government authorities and their authorized representatives and agents as required by the application of applicable laws and regulations;
- ACCURACY OF INFORMATION
We make every effort to ensure that your personal information is as accurate and complete as necessary for the purposes of its collection, use or disclosure. We thank you for contributing to this accuracy by communicating with us any changes that need to be made to your personal information or any errors that may be found there.
- How to give or withdraw your consent?
In some cases, your consent may be “implied,” meaning your permission is deemed given based on your action or inaction at the time of collecting, using or disclosing your personal information. . By using our services and visiting our websites you consent to your personal information being collected, used and communicated in the manner described in this policy.
You may withdraw your consent at any time, except in limited circumstances, including where we are bound by legal or regulatory requirements or where you have contractual obligations to us.
If you choose not to provide us with certain personal information or if you withdraw your consent, where it is possible to withdraw it, we may not be able to provide you with our services.
Any request for access, rectification or deletion must be made in writing to the attention of the person responsible for protecting personal information and must be accompanied by proof of identity.
- RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
We will retain your personal data and use it to the extent necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies.
We will also retain our website usage data for internal analytics purposes. This data is generally retained for a shorter period, unless it is used to strengthen the security or improve the functionality of our website, or we are legally obliged to retain it for a longer period.
At your request, we will delete your personal information, unless we are required to retain it to comply with our legal or regulatory obligations.
- DISCLOSURE OF YOUR PERSONAL INFORMATION
We may communicate your personal information between RSMBB entities or to our service providers (companies that carry out activities on our behalf, such as computer software, medical imaging equipment manufacturers and other third parties (with your consent or where otherwise permitted by law) for the purposes described in this policy and in accordance with applicable law (for example, under the Act respecting the sharing of certain health information of Quebec).
Your data, including your personal data, is processed in our operational offices and any other locations where the parties involved in such processing (such as our service providers) are located. This means that this information may be transferred to computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Therefore, in certain circumstances, foreign governments, courts, law enforcement agencies or regulatory bodies may be permitted to access personal data collected and held under our control.
We may disclose personal information when required or permitted by applicable law, such as in the event of an emergency that threatens a person's life, health or safety. We or our service providers will also disclose personal information to law enforcement authorities, courts, other government agencies or other parties if we are required to do so to meet legal requirements and regulatory requirements of the territories in which we or our service providers operate, for example, if a valid court order requires us to provide documents to law enforcement authorities.
By using RSMBB's services, you agree that your personal information may be transferred through vendor systems that allow us to interact with various electronic medical records (EMRs).
If you use our services and have a health insurance number issued by the Régie d'assurance santé du Québec (RAMQ), please note that under the Act respecting the sharing of certain health information, RSMBB may be required to communicate your health information to authorized persons using the Quebec Health Record. By using our services, you consent to such communications.
- SALE OR TRANSFER OF BUSINESS OR ASSETS
When a business is sold or transferred, your personal data may also be transferred to the purchaser or beneficiary of the assets. If this occurs, RSMBB will require the acquirer to use your personal data in accordance with this privacy policy. This includes the use of your personal data only by the acquirer and its affiliates. If we are involved in a reorganization, dissolution or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will endeavor to protect your personal data and notify you of any transfer to the extent required by applicable law.
- SECURITY OF YOUR PERSONAL INFORMATION
We have put in place appropriate physical, technical and administrative security measures to protect the personal data you provide to us against unauthorized access, use or disclosure. These measures are regularly reassessed and improved to ensure optimal protection of your data. We therefore aim to prevent unauthorized access to personal information in our possession as well as its loss, misuse, disclosure or modification. We ensure that access to your personal information is at all times restricted to only those employees and agents of RSMBB who are justified by law in having access to it.
Although we do everything possible to protect your personal information, it is important to keep in mind that no method of transmitting personal information over the Internet or electronic storage is 100% secure. We cannot therefore guarantee their absolute security.
It is also important to note that we cannot be held responsible for personal data that you share with other users or that you post in public areas such as our blogs, website and/or our Facebook page and any other Meta applications . These public areas may be accessed or seen by anyone visiting our website and are therefore not covered by this policy.
- LINKS TO OTHER WEBSITES
Our website may contain links to third party websites. When you follow these links, you will leave our website. Information exchanged at that time is no longer subject to our privacy policy. We recommend that you review the privacy statements of other websites you visit before providing any information.
- YOUR RIGHTS
You have the right to know whether we hold personal information about you and to view that information. You also have the right to ask how we collected your information, how we used it and to whom it may have been disclosed.
Subject to applicable laws, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual if we hold personal information about them and disclose that information to them.
We may refuse an individual access to their information in accordance with applicable laws, in which case we will provide reasons for the refusal.
Any request for access to information or request for modification can be sent to the person responsible for the protection of personal information at the following address:
Person responsible: Franco D'Onofrio
Response time: 30 days
By email: [email protected]
By postal mail: 150-1575, boul. Henri-Bourassa West
Montreal (Quebec) H3M 3A9
- COMPLAINTS AND CONCERNS
If you are not satisfied with the response of our employee or representative, you can contact the person responsible for privacy protection at the address mentioned above.
- CHANGES TO THE PRIVACY POLICY
We may change this policy from time to time and we will post the most current version online. We encourage you to review this Privacy Policy periodically to stay informed of any changes.